B. E. S. T.
The B. E. S. T. Program (Business Enhanced Support Technology), the pro-active solution to computer maintenance.
The concept of B. E. S. T. is to modify your relationship with your technical support company from a "break-fix" model to a "pro-active support" model. In this way your technical support is targeting trouble-free computer operation and is monitoring your systems day-to-day rather than just waiting for your systems to breakdown! No more sudden crisises and no more surprises, just stable operations!
The B.E.S.T Managed Service Plan, monitors critical functions in your network and the computers on it. This provides advance notice of changes within any network that can lead to system failures. Imagine knowing, in advance, that a piece of critical hardware was going to fail. Imagine your tech support organization calling you to inform you about avoiding problems, before they occur!
This is the power of B.E.S.T.
How Trouble-Free Do You Want To Be?
LITE Plan…$12 per Month/per PC
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- Best practices audit & recommendations regarding computer setup, security, and maintenance for maximum efficiency and minimum downtime
- Automatic monitoring of business systems
- One remote support incident per PC per month (additional incidents billed at discounted rates)
- B.E.S.T. Monitoring Software installed to facilitate daily monitoring and alert Computer Troubleshooters technician when a problem occurs
- 30% discount for any on-site support or additional remote support
PROACTIVE Plan...$79 per month/per PC $109 per network/Server
Everything the Basic Plan includes plus:
- Immediate technician alerting when problems are detected
- Two remote support incidents per PC per month (additional incidents billed at discounted rates)
- 30 minutes of onsite support per PC per month (additional onsite time billed at discounted rates)
- 40% discount for any on-site support or additional remote support
- Patch, ISP, Email, and backup management support included at no additional cost
- Free telephone support via our Helpdesk (up to 2 incidents per PC per month)
- Guaranteed Next-Day Response
TROUBLE-FREE Plan...$109 per month/per PC $99 per network/Server (Your BEST VALUE)
Everything the Basic and Proactive Plans include plus:
- No-Downtime Guarantee (including reimbursement of $100 per hour for any downtime, see agreement for details)
- Optional Hardware Guarantee*
- Same-day response available for additional fee
- Unlimited remote support at no additional charge
- Unlimited onsite support for problems
- Unlimited use of our telephone helpesk
- 50% discount for additional (non-problem) onsite support
- Software License and Asset Management included